Cross-sector partnerships don’t fail because people don’t care, they fail because connection is treated like a moment instead of a system. In this 60-minute breakout, Calli Hartman will share a practical, cause-agnostic playbook for building durable corporate and nonprofit collaboration, the kind that holds up through shifting priorities, evolving community needs, and internal complexity. Drawing from what Customer Success teams see across a broad ecosystem, this session will break down the “partnership architecture” that turns good intentions into repeatable outcomes including:

• How to align on shared goals without over-engineering
• How to reduce friction across stakeholders
• How to keep trust intact when the work gets real. 

This is not a “wins-only” talk, we will also name common missteps (misaligned incentives, data overload, unclear roles, and one-way program design) and what to do differently next time